Terms of service

TERMS OF SERVICE – BBQ2GO

Last updated: 15-09-2026

1. Who we are

BBQ2GO is a trade name of Food & Fun B.V.
Registered address: Willem de Zwijgerstraat 13, 8331GR Steenwijk, The Netherlands
Chamber of Commerce (KvK) number: 01088340
VAT number: NL808720144B02
Email: info@bbq2go.com
Phone: +31 58-2519927
Website: bbq2go.store

These Terms of Service apply to every offer made by BBQ2GO and to every agreement concluded between BBQ2GO and you as a customer.

2. Applicability

By visiting our website and/or placing an order, you agree to these Terms of Service. We may change these Terms; the version that applied at the time you placed your order remains applicable to that order.

3. Offer and prices

  • All prices on our website are in euros and include VAT, unless stated otherwise.
  • Prices are subject to change. The price that applied at the time of ordering applies to your order.
  • Obvious errors or mistakes in the offer (for example, clearly incorrect prices) are not binding on us.
  • Discount codes are valid only as stated on our website; one discount code may be used per order, unless stated otherwise.

4. Formation of the agreement

The agreement is formed at the moment we confirm your order. We may refuse an order or attach conditions to it, for example in case of doubt about payment ability or suspected fraud.

5. Delivery

  • We deliver within the Netherlands and (where indicated) other EU countries.
  • The stated delivery time is an estimate, not a strict deadline.
  • If your order is not delivered within a reasonable time, please contact us at info@bbq2go.com so we can follow up with the carrier.
  • Risk of damage to or loss of products passes to you upon delivery.

6. Right of withdrawal (returns)

As a consumer, you have the right to cancel the agreement without giving any reason within 14 days of receiving your order.

  • You must notify us clearly within this period via info@bbq2go.com.
  • After notifying us, you have another 14 days to return the product.
  • The product must be returned complete, undamaged, and, where reasonably possible, in its original packaging.
  • We will refund the price paid (including standard shipping costs of the original delivery) within 14 days of you demonstrating that you have returned the product, or of us receiving it back.
  • The cost of returning the product is for your account, unless stated otherwise.
  • The right of withdrawal does not apply to products made to your specifications or to products that are not suitable for return for hygiene reasons if their seal has been broken after delivery.

7. Warranty and conformity

Our products comply with statutory warranty and conformity requirements: a product must do what you may reasonably expect of it. If a product does not conform to the agreement, please contact us at info@bbq2go.com; we will look for an appropriate solution (repair, replacement, or refund).

This statutory warranty is in addition to any manufacturer's warranty.

8. Payment

Payment is made using the methods offered on our website. If payment is not made (on time), we may cancel or suspend the order.

9. Liability

  • We are not liable for damage resulting from incorrect or improper use of our products.
  • To the extent permitted by law, our liability is limited to the amount paid by you for the relevant order.
  • This limitation does not apply to damage caused by our intent or gross negligence, and does not affect your mandatory consumer rights.

10. Force majeure

In the event of force majeure (such as strikes, natural disasters, government measures, or failures by suppliers or carriers), we are not obliged to fulfil our obligations. We will inform you as soon as possible if force majeure affects your order.

11. Personal data

We process your personal data in accordance with the GDPR and our privacy policy, available on our website.

12. Intellectual property

All rights to the content of our website (text, images, logos, the BBQ2GO trademark) belong to Food & Fun B.V. or its licensors. Reproduction without written permission is not permitted.

13. Complaints and disputes

If you have a complaint, please contact us first at info@bbq2go.com — we will respond within 5 business days. If we cannot resolve it together, you may use the European ODR platform (ec.europa.eu/consumers/odr) or bring the matter before the competent Dutch court.

14. Governing law

These Terms of Service are governed by Dutch law.